Delete your Automizely account

1. Send an email to support@automizely.com from the address you signed up with. We use the sending address to confirm the request is yours, so a request from another address will be refused.
2. Put Delete my account in the subject line. You do not need to give a reason.
3. We reply to confirm the request, and delete the account within 30 days of that confirmation.

You can also delete most of your data yourself without deleting the account. Contacts, segments, campaigns, content, automations and connections can each be removed from inside the product, and deleting a connection removes its stored credentials.

Deleting your account removes all of the following permanently:

• your account record, including your name, email address and password hash;
• every contact you imported or created, with their consent and unsubscribe state;
• your segments and their rules;
• your campaigns, including message content, audience selection, and the per-recipient send, open, click, bounce and failure records;
• survey responses collected by your campaigns;
• your content items — landing pages, blog posts and social posts — and their view counts;
• your automations and their run logs, including step payloads and results;
• your connections and the third-party credentials stored against them, such as store, marketplace, REST and message-provider keys;
• your API tokens;
• the events recorded against your account.

This is a single operation and it cannot be undone. There is no recovery window and no archived copy to restore from.

• Server request logs, for up to 90 days. These record the time, path and account identifier of requests, and are used to operate and secure the service. They age out automatically and are not restored to your account afterwards.
• Records we are required to keep by law, if any apply to your account, for as long as the relevant obligation lasts.
• Messages already delivered. Campaigns are sent through your own connected provider, such as your SendGrid or Twilio account. Anything already delivered sits with that provider and with the recipient, and deleting your Automizely account does not reach either. Delete those from the provider directly.

Write to support@automizely.com with anything you want to check first. Our full Privacy Policy explains what we collect and why.